If you're locked out, your data has stopped, or your datalogger won't connect, start here. We'll route you to the fastest place to get an answer.
Official Growatt support typically responds within 1–2 business days. This site responds in 2–3 days.
For anything that requires changing settings, replacing hardware or accessing your account, go directly to Growatt. We can't act on those for you.
Send your plant ID, datalogger serial and a description of the problem. Include screenshots of any error code.
ShinePhone has a built-in feedback form. Reaches the engineering team and is the right channel for crash reports.
Public knowledge base, downloads, datasheets and warranty information for every Growatt product.
Four problems account for most of what shows up in our inbox. Each one has a documented walkthrough.
Datalogger keeps showing offline or refuses to pair during setup.
Read guide →
Forgot password, verification code never arrives, or installer code error.
Read guide →
Plant appears online but the values are stale or stuck on yesterday.
Read guide →
Where to log in from a laptop, and what the web portal does differently.
Read guide →
Two places where ShinePhone users share fixes the official docs don't cover.
Spotted a wrong fact, broken link, or something that could be clearer? Use the form below.
This form reaches the team behind shinephone.net only. For ShinePhone App technical support, please email Growatt directly.
We can fix mistakes on this site, clarify documentation, and point you to the right official channel. We can't reset your ShinePhone password, change inverter settings, replace your datalogger or access your account.
Quick answers to the questions we're asked most often before a support request even reaches us.
Most issues are solved through Growatt's official channel. Email them with your plant ID and a screenshot — you'll hear back within 1–2 business days.
[email protected] · Replies in 1–2 business days