How the ShinePhone App, operated by GrowattSmten, collects, uses, and protects your personal data
2026/05/28
Shenzhen GrowattSmten New Energy Co., Ltd. (referred to as "GrowattSmten") is committed to becoming a world-class new energy solution provider and to building intelligent solar monitoring software. The company provides remote monitoring services for solar plants through ShineServer, which powers the ShinePhone App.
GrowattSmten respects your right to privacy. This Privacy Policy explains how we collect, share, and use your personal information, and how you can exercise your privacy rights. If you have any questions or concerns, please use the contact information provided at the end of this document.
GrowattSmten is committed to strict compliance with applicable laws and regulations, and to the following privacy principles:
This policy explains:
Please read this policy carefully. Your use of our services indicates your acceptance of this policy. Terms used here are consistent with our Terms and Conditions. For any questions, please contact GrowattSmten at [email protected].
GrowattSmten collects information based on the principles of lawfulness, legitimacy, and necessity.
1.1.1 Registration information. The user name, email address, or mobile phone number you provide will be used only for login verification, and GrowattSmten will encrypt this information.
1.1.2 Information uploaded while using the service. Examples include profile pictures you upload while using ShineServer.
1.2.1 Location information. Location data may be recorded when you use services that require location.
1.2.2 WiFi datalogger configuration logs. We collect configuration logs, including WiFi name, configuration steps, country, and app version, in order to troubleshoot failures and improve the success rate of device configuration.
1.2.3 Self-consumption and electricity consumption data. Storage inverter devices upload electricity meter data, battery information, and self-consumption information. This data is used mainly to display power generation and consumption, although it may reveal electricity usage habits. Based on this data, GrowattSmten may recommend more efficient usage practices and energy-saving methods.
1.2.4 IP address and GPS information. With your request and consent, IP addresses and GPS geolocation information may be obtained. This is not mandatory.
1.2.5 Third-party monitoring platform information. When you access third-party monitoring platforms, we may obtain information through their APIs, including login names, login times, and power generation equipment data related to GrowattSmten inverters.
GrowattSmten strictly complies with local laws and regulations regarding the use of information. If we intend to use your information for purposes other than those listed below, we will explain and request your permission.
We use information for the following purposes:
To improve the customer experience and our services, and with your acceptance and in compliance with local law, certain information may be used across different GrowattSmten services for customized display.
To keep the service safe and to understand the status of ShineServer, GrowattSmten may record usage frequency, error information, total usage, performance data, and source information. This information is not integrated with analytics software.
You can access, modify, and delete the registration information and other personal data you provided while using the service, or contact GrowattSmten according to the notification guidelines. The scope and manner depend on the specific services you use. For example, you can stop sharing your geographic location by turning off location services on your phone, or through your hardware, software, or communication service provider.
If GrowattSmten uses your personal information in a way that violates the law, regulations, or this agreement, you can request deletion. You can also request correction of incorrect or incomplete information. Contact details are provided in this policy.
We may require identity verification when you access, modify, or delete information, in order to keep your account secure.
Due to technical limitations and legal or regulatory requirements, GrowattSmten may not be able to fulfill every request, but we will respond within a reasonable time frame.
GrowattSmten complies with local laws and regulations and applies strict limits on information sharing.
With your prior permission, we may share personal information with third parties (for example, Amazon and Google Audio). Voice broadcast and power generation push services will appear in the App only after you have authorized them.
For operation and maintenance services, GrowattSmten may cooperate with third-party partners (service providers, contractors, distributors and installers, application developers, and others, who may be located outside your jurisdiction) for the following purposes:
We protect shared information through encryption, anonymization, and other security measures.
4.2.6 Data access for distributors and installers. Distributors and installers may request device data through the API in order to build their own platforms. Anyone who obtains data must use it only for operation and maintenance purposes and must comply with GDPR. You can cancel this permission by contacting GrowattSmten.
GrowattSmten may disclose data in the following circumstances:
GrowattSmten may send you emails, text messages, in-app messages, and push notifications during your use of the service.
When necessary (for example, when system maintenance pauses the service), we will send you service announcements. These announcements cannot be cancelled.
In compliance with applicable laws and regulations, information collected within a given country or region is stored within that country or region.
GrowattSmten generally keeps information only for the shortest time necessary. Retention may be extended in the following circumstances:
When products or services are terminated, GrowattSmten will inform users through a push notification or public announcement, and will delete or anonymize personal information.
GrowattSmten provides security measures to prevent information loss, improper use, unauthorized access, or disclosure.
GrowattSmten complies with local laws and regulations to protect your information.
We use encryption technology (for example, TLS, SSL, and MD5), anonymization, and other measures at a reasonable security level.
We have dedicated management systems, procedures, and teams to protect your information. Access authorization is strictly limited, confidentiality obligations are enforced, and monitoring is in place.
If personal information is disclosed, GrowattSmten will activate its emergency response plan and inform users through a push notification or public announcement.
All GrowattSmten services are governed by this Privacy Policy. Where a specific service has its own dedicated privacy notice, that notice will apply to the extent there are differences.
This policy does not apply to services provided by other companies or individuals. When you use a third-party service, you must accept its privacy policy, which you should read carefully.
GrowattSmten is a multinational organization. This means that data we collect may be processed in the country or region where you use the service, in other regions where GrowattSmten or its affiliates, subsidiaries, service providers, or business partners operate, or may be accessed from these regions. Different data protection laws may apply in these locations.
We take measures to ensure that data processing complies with this policy and applicable law. For data subjects in the EU whose data is transferred to regions that have not been recognized as providing an adequate level of protection, we use various legal mechanisms — for example, signing standard contractual clauses approved by the European Commission, or applying anonymization measures before the transfer.
When GrowattSmten processes your personal data, you have the following rights:
When third parties are involved, the requests above will be forwarded to them.
By accepting this Privacy Policy, you give GrowattSmten permission to process your personal data for the purposes stated. When we process your data, we will have obtained the necessary permission. For requests involving sensitive data, GrowattSmten will explain the reason and the intended use, and you may refuse at any time.
Contact: [email protected]
You have the right to complain to the regulatory authority, the organization's data protection representative, the data protection office, or the GDPR controller about the way GrowattSmten processes your personal data or handles your complaints.
If you have questions or concerns, you can complete a form and send your inquiry to [email protected]. After we verify your identity, GrowattSmten will reply as soon as possible.
We may revise this policy from time to time. If changes substantially reduce your rights, we will provide a prominent notice on the page before the changes take effect. Continued use of the service indicates that you accept the changes. For major revisions, we will provide a more prominent notice (for example, a website announcement explaining the specific changes).
Major changes include:
We recommend that you regularly review our latest privacy practices. Continued use of the service indicates that you accept the updated policy.
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You can clear all saved Cookies. Most browsers allow you to block Cookies, although you may need to change the settings on every visit. The settings page of your browser provides more information.
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